"; ShareMouse - Technical Support

How may we assist you?

First Aid

ShareMouse should run as smooth as you can see in our demonstration video - We use regular off-the-shelf hardware.

Please check our performance optimizing tips in the manual.

Please check the product documentation with solutions to restore the mouse pointer on Windows.

ShareMouse v6 supports displays that are shared with multiple computers.

Please test the free demo version first to check if ShareMouse works for you with such special configuration.

No, a "money-back guarantee" means, that you first have to pay, then you may find out, that the product does not meet your expectations and you would have to claim your money back. We offer you a more comfortable approach:

We don't want your money first - We want your confidence first!

You can extensively try out our software free-of-charge before you need to make a purchase decision.

Our demo software which is available in the download allows you to test everything. We don't urge you to buy! Please test the software for suitability and compatibility with your individual system environment. Only buy if you are happy. After purchase, you turn the demo version into a fully featured version by entering the license key.

Yes, you can release a license association from a user, a computer or a USB stick at any time to use it on another device (or for another user).

if ShareMouse doesn't work at all, shows the spinning rainbow wheel (busy indicator) or even crashes all the time, macOS security & privacy settings may block ShareMouse.

Solution: Re-Add ShareMouse in the macOS security settings as described in chapter "Installation".

Important: Apple seem to have decided that you must reconfirm these security settings after each ShareMouse update. Unfortunately, it seems that there is nothing we can do about this inconvenience.

The macOS system function "Secure Input" protects sensitive text input (such as password input) from being spied out by malicious programs.

This feature is activated by the program, that receives the text input and it has to be disabled by the same program after data entry. For example, the Safari browser is enabling "Secure Input" in password input fields.

To review, which application is using "Secure Input", open the Terminal App and enter the command "ioreg -l -w 0 | grep SecureInput" (without ""), followed by ENTER.

Unfortunately, some applications do not to seem to release "Secure Input" rendering any subsequent text input invisible for 3rd party apps, including ShareMouse.

This not an error in ShareMouse and ShareMouse has no way to remotely disable "Secure Input". If this would be possible, also malware would make use of such remote disabling, making the security feature "Secure Input" obsolete.

Work around: Disable "auto-submit" feature of any auto-login feature and/or close and restart the application, that caused the interference.

Yes, a license always includes maintenance for the selected maintenance term.

This ensures that you can always use the latest software. You cannot purchase a license without maintenance.

If maintenance is expired for your license, you can renew maintenance at discount.

macOS introduced a manual user confirmation to allow ShareMouse saving data onto the hard disk. Please double-check the installation instructions and make sure that all authorizations are configured for ShareMouse in macOS security settings.

The maintenance term starts with the month of license key delivery.

License keys are dynamically generated at the time of purchase. The end of maintenance is branded into the license key and can be read that out from the first set of 4-digits, e.g. "0421" means April, 2021.